Understanding how HR systems work: the role of HR philosophy and HR processes

摘要

Despite the proliferation of studies of HR systems, there are still substantial gaps in our understandingof how such systems actually work. This article, by focusing on the neglected areas of HR philosophyand HR processes in the composition of HR systems, and by using a qualitative, employee-centredapproach in the collection and analysis of data, provides new insights into the working of HR systems.Using data from interviews with 56 knowledge workers employed in the information andcommunications technology sector in Ireland and the UK, we explore employee-level reactions to twodifferent types of HR systems. We highlight the various ways in which HR processes interact with HRpractices and the different outcomes that may result, and we identify the key role of HR philosophy inHR system operation.